Medical Guardian Vs. Medical Care Alert

“Fortunately, we never actually had an emergency so I can not review the actual service.
However, returning the equipment is a nightmare, as one other reviewer has stated. This company preys on the elderly who have fixed incomes and need this service.
My dad was in the hospital and moved to a nursing home. He did not need the service anymore. He had not even used the equipment in months. I am surprised and disappointed that the company did not notice the equipment was not being used. I was never alerted. But when the year was up, we were automatically charged $500.
When we called to cancel the service, the day after we were charged, I was given a case number and I was instructed to return the equipment. I was told the account was canceled and that the charge would be prorated. I was also told that a portion of the money would be returned once we returned the equipment.
We followed all the return instructions and tracked the package until it was scanned at the return address. Medical Guardian insists they did not receive the package and will not return any money and they have not canceled our account.
We have called several times to follow up and every time we talk to someone we get a different answer. Unfortunately, the tracking number and receipt were discarded after we saw the package arrived. At this point, Medical Guardian is not canceling our account and they are not returning any money.
This company is awful! Do not invest.”

Durso, Trustpilot

“I had read mixed reviews of this company, so I was somewhat skeptical. I had an extensive spinal fusion in May of this year and was looking for a system as I live alone. From the first call, they were very courteous and professional. They explained the pricing structure very clearly, and all of the equipment arrived promptly and was easy to set up. I ended up doing several false alarms as I accidentally hit a wall button or my locket, but they were always polite about it & just promptly reset the main unit. I would like to mention 2 outstanding customer support individuals: Katrina in the cancellation department. My friend was going to cancel me as she was paying less than I was. However, Katrina explained the reason and then credited me for a much more expensive unit that I really didn’t need and gave me the same pricing deal that my friend had. This covered a base unit, a wrist monitor, a locket monitor, and 2 wall buttons. She was extremely helpful and honest. Jamil in the cancellation department. I was walking well & without my back brace around my home, so I called to return my equipment. I had been somewhat anxious about that as I still have to go through PT for my recovery as well as experiencing a knee that needs to be replaced and is not providing good support for walking. Jamil explained that I could have 2 free months to see how the PT was going to help and exactly when I would start being rebilled again. I appreciated his explaining that option which buys me another 2 months of support but I know when I need to cancel should I continue to do well. I trust this company as they have always been transparent and upfront about the cost and what services would be provided on that plan.”

Jaydine Munsey, Trustpilot

“My siblings and I bought the Alert system for our mother for our own peace of mind. My mother is very conservative and would never have purchased it for herself even though she lives alone. I tested it myself in and around the house when we got it and was very pleased in its coverage. Medical Alert regularly check to see it is operational and recently replaced the entire system because they were not satisfied with its performance. We did not detect any problems at all. The system does what we wanted in that we know our mother will be able to get any needed assistance should she need it by pushing a button on her necklace.”

Laning, Trustpilot

“They’re very nice and helpful. This is all new to me and walked me through step by step to explain everything. I can always get a hold of someone, very nice and easy to deal with.”

Kim, Trustpilot