ResponseNow is a medical alert system company that offers an in-home alert system and two mobile devices, all of which have help buttons that provide rapid response in the event of an emergency.

Do I have to sign a contract with ResponseNow?

No. ResponseNow does not require any long-term contracts, and cancellations are relatively hassle free.

How do I contact ResponseNow if I have questions about its systems?

If you cannot find everything you need to know about ResponseNow on the company website, you can call its toll-free number at 1-866-795-4321, or email the company at customersupport@responsenow.com.

How much does ResponseNow medical alert system cost?

ResponseNow medical alert systems range in price from $29.95-$49.95 per month.

Does ResponseNow medical alert system have fall detection?

Yes. Fall detection is available as an add-on service on ResponseNow’s In The Home unit and comes standard with the Belle+ mobile device. It is not available with the standard Belle unit.

ResponseNow Medical Alert System Review

Updated: Nov 29, 2022

Written by:

Corey Whelan

Chapter:

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Key Takeaways

ResponseNow offers medical alert systems with an affordable monthly monitoring plan and a lifetime price guarantee that promises no rate increases for as long as you use the system.
ResponseNow also requires no equipment fees, but you may be charged a one-time activation fee.
There are no long-term contracts to sign.
The company offers three devices—two mobile units and an at-home device.
Fall detection and GPS technology come standard in the Belle+ standard unit.
ResponseNow does not offer a caregiver online portal or mobile app.
The at-home system has a 500-foot range and no voice extension system, which may be suitable for smaller homes but not for larger ones.

ResponseNow Is Worth A Look.

There are dozens of medical alert systems on the market today, and for good reason, as the demand for such devices is high. Why? According to Gareth Mahon, CEO of The Care Side, a home care and nursing service for the elderly and disabled in Australia, “They offer peace of mind when the caregiver can’t be monitoring their loved one personally 24/7.”

But how do you know which type of device or brand is the best fit for your loved one’s needs?

Our expert Aging in Place team conducted an in-depth medical alert system review on a newer brand—ResponseNow. Here’s what we found.

ResponseNow Medical Alert System Overview

ResponseNow, founded in 2002, offers a lot of what the more recognizable brands of personal emergency response system companies offer, such as 24/7 monitoring and both in-home and mobile devices. Monthly monitoring fees are also more affordable compared with a lot of other products in the market. Plus, those fees are backed by a lifetime price guarantee, which means you can rest assured that your monthly cost will not go up as long as you use the device. That’s especially an ideal situation for people on fixed incomes. Even better news is that the company has a 30-day money back guarantee and doesn’t require you to sign any long-term contracts.

ResponseNow has a single in-the-home unit that requires a landline. It also offers a mobile device and a recently upgraded version of the mobile device that includes fall detection and GPS tracking. Overall, ResponseNow has fewer bells and whistles compared to its competitors. For example, there’s no caregiver online portal or mobile app, and add-ons are limited. However, if you are looking for a good, basic medical alert system, you can’t go wrong with ResponseNow.

Responsenow Medical Alert System Models

First, let’s take a closer look at the three ResponseNow systems:

In The Home

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A traditional console-and-pendant medical alert system for in and around the house.

Belle

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A mobile alert pendant for use both inside and outside the home wherever there is cellular coverage.

Belle+

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ResponseNow’s newest device–an upgraded version of the Belle device, plus fall detection and device tracking.

System Types	In The Home	Belle	Belle+
Best For	Seniors who only want protection within the home or who don’t leave the home unattended	More active seniors who want coverage both at home and outside the home	More active seniors who want coverage both at home and outside the home Seniors who are prone to falling, wandering, or getting lost
Monitoring Hours	24/7	24/7	24/7
Connectivity	Requires landline	Works off AT&T cellular network	Works off AT&T cellular network
Pendant Or Necklace	Choice of necklace or wristband	Necklace only	Necklace only
Water Resistant	Yes	Yes	Yes
Battery Life	Electrical base unit has 24-hour backup battery	30 days on single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged	5 days on a single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged
Coverage Area/Range	Base unit has 500-foot range in and around home	Anywhere in U.S. within AT&T cellular network	Anywhere in U.S. within AT&T cellular network
GPS/Device Tracking	No	Yes	Yes
Fall Detection	Available as add-on for additional $11.95 per month	N/A	Yes, included

System Types
In The Home
Belle
Belle+

Best For
Seniors who only want protection within the home or who don’t leave the home unattended
More active seniors who want coverage both at home and outside the home
More active seniors who want coverage both at home and outside the home Seniors who are prone to falling, wandering, or getting lost

Monitoring Hours
24/7
24/7
24/7

Connectivity
Requires landline
Works off AT&T cellular network
Works off AT&T cellular network

Pendant Or Necklace
Choice of necklace or wristband
Necklace only
Necklace only

Water Resistant
Yes
Yes
Yes

Battery Life
Electrical base unit has 24-hour backup battery
30 days on single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged
5 days on a single 3-hour charge Notification from ResponseNow when battery drops below 20% reminds users that device needs to be charged

Coverage Area/Range
Base unit has 500-foot range in and around home
Anywhere in U.S. within AT&T cellular network
Anywhere in U.S. within AT&T cellular network

GPS/Device Tracking
No
Yes
Yes

Fall Detection
Available as add-on for additional $11.95 per month
N/A
Yes, included

ResponseNow Medical Alert System Features That Are Available and Ones That Are Missing

Although ResponseNow’s systems have a lot of features that other medical alert systems have, they are lacking in some areas. ResponseNow features include:

24/7 monitoring
In-home and on-the-go systems
Necklace or wristband options
Fall detection
GPS tracking
Waterproof call buttons
Long battery life

Features ResponseNow does not offer:

Caregiver portal or mobile app
Wall buttons
Cellular connectivity for In The Home unit

ResponseNow Caregiving Tools

ResponseNow doesn’t have a caregiver portal or mobile app like a lot of medical alert systems do. The good news is that its devices do offer the following tools that help caregivers stay in the loop with their loved one:

Device tracking: Designated family members and caregivers of seniors who have the Belle+ can locate their loved one’s device by texting “Find [loved one’s name]” to a designated number. This can be especially helpful if the user is prone to wandering or getting lost, or if they accidentally leave their button behind while out and about.

Lockbox: Lockboxes are secure boxes that hold spare house keys. In the event of an emergency, if the user cannot get to the door to let in emergency medical technicians, ResponseNow operators can let responders know the code so they can enter the home. Caregivers with the code can also access the spare key if needed. ResponseNow charges $3.95 per month for lockboxes, but annual subscribers receive a free lockbox with their device.

How Much Does the ResponseNow Medical Alert System Cost?

Cost is always a factor when deciding on a medical alert system. ResponseNow’s three systems each come with their own price tag. Each also has three payment plan options—monthly, quarterly, or annually. The quarterly and annual plans offer discounts and other benefits. Also, each device has its own add-on features, some of which are an additional cost.

System Types	In The Home	Belle	Belle+
Cost	$29.95 per month $83.85 quarterly $299.40 annually
Activation Fee	$0	$35, may be waived	$35, may be waived
Equipment Fee	$0	$0	$0
Shipping	$14.95 (free with quarterly and annual plans)	$14.95 (free with quarterly and annual plans)	$14.95 (free with quarterly and annual plans)

System Types
In The Home
Belle
Belle+

Cost
$29.95 per month $83.85 quarterly $299.40 annually

Activation Fee
$0
$35, may be waived
$35, may be waived

Equipment Fee
$0
$0
$0

Shipping
$14.95 (free with quarterly and annual plans)
$14.95 (free with quarterly and annual plans)
$14.95 (free with quarterly and annual plans)

Optional add-ons and their costs:

System Types	Belle	Belle+	In The Home
Lockbox	$3.95 per month (free with annual plans)	$3.95 per month (free with annual plans)	$3.95 per month (free with annual plans)
Protection Plan	$3.95 per month	$3.95 per month	$3.95 per month
Fall Detection	N/A	Included	$11.95 per month

System Types
Belle
Belle+
In The Home

Lockbox
$3.95 per month (free with annual plans)
$3.95 per month (free with annual plans)
$3.95 per month (free with annual plans)

Protection Plan
$3.95 per month
$3.95 per month
$3.95 per month

Fall Detection
N/A
Included
$11.95 per month

Does Medicare Cover ResponseNow Medical Alert?

senior female patient shaking hands with doctor

One of the first questions people ask about medical alert systems is whether they are covered by Medicare. The answer? Maybe. Original Medicare does not cover any medical alert systems. However, some Medicare Advantage plans and long-term care insurance plans may cover all or a portion of the cost. Check with your provider to see if your plan offers coverage.

ResponseNow Contracts and Warranty

ResponseNow does not require any long-term contracts, which means users can choose to cancel at any time. The company also offers a 30-day money-back guarantee. Just call the company within the first 30 days of service and let them know you want to cancel. You’ll get a full refund of your plan payment once the company receives your equipment. If you decide to keep the service, ResponseNow promises your monthly rates will never increase for as long as you have the service.

Regarding a warranty, there isn´t one for the In The Home unit, but the Belle and Belle+ devices come with a limited one-year warranty. The company’s Care(+) Protection Plan, which costs an additional $3.95 per month, covers the cost of device replacement or repair at no cost to the customer if the system is broken or lost for any reason.

Pros and Cons of ResponseNow Medical Alert System

Pros

No long-term contract and easy cancellations
30-day money-back guarantee
Lifetime price guarantees monthly fee won’t increase for as long as you use the service
Competitively priced monthly fee
No equipment costs
Belle device has 30-day battery life, and ResponseNow sends reminders to charge the battery
Fall detection comes with Belle+ and is available for add-on with In The Home system

Cons

No caregiver portal
No mobile app
No warranty on In The Home device
In the Home unit requires a landline
The Home base unit has a 500-foot range, which is one of the lowest we’ve seen in the industry

ResponseNow Medical Alert System Reviews From Customers

ResponseNow Medical Alert Systems have high ratings but it is seen more difficult to judge because of the lack of ratings. We found review pages from Better Business Bureau and Best Company.

ResponseNow on Better Business Bureau

ResponseNow has an A+ Better Business Bureau rating but tracking down customer ratings is a bit more difficult.

ResponseNow on Best Company

The company has an impressive 4 out of 5 stars rating with Best Company, but that’s based on only two reviews—one 5 star and one 4 star.

Other Recommended Medical Alert Systems

Not sure if ResponseNow Medical Alert is right for you? Here are other brands you can research for comparison.

Brand	Type of products	Monthly Cost	Special Features
Medical Guardian	Mobile At home	Starts at $29.95	Waterproof buttons, Free spouse monitoring with purchase of second pendant, Wi-Fi and GPS tracking fall detection add-on
MobileHelp	Mobile At home	$19.95-$41.95	Waterproof buttons No equipment fees Free lockbox with most plans Tracking app Fall detection add-on
Bay Alarm Medical	Mobile At home	$19.95-$39.95	Waterproof buttons Lifetime price guarantee 4G LTE Network Fall detection add-on

Brand
Type of products
Monthly Cost
Special Features

Medical Guardian
Mobile At home
Starts at $29.95
Waterproof buttons, Free spouse monitoring with purchase of second pendant, Wi-Fi and GPS tracking fall detection add-on

MobileHelp
Mobile At home
$19.95-$41.95
Waterproof buttons No equipment fees Free lockbox with most plans Tracking app Fall detection add-on

Bay Alarm Medical
Mobile At home
$19.95-$39.95
Waterproof buttons Lifetime price guarantee 4G LTE Network Fall detection add-on

Summary of ResponseNow Medical Alert System Review

ResponseNow may not yet be a very recognizable name in the medical alert industry, but the company offers some solid products and services, including 24/7 monitoring, which is a must-have in most emergencies. The company has made an impression in the market with an in-home system and two mobile devices that come with two of the most important features caregivers are interested in—automatic fall detection and GPS tracking. Plus, the company offers these services at an attractive price with a lifetime price guarantee. For these reasons, we think ResponseNow is definitely worth considering if you’re in the market for a medical alert device.

Why You Can Trust Us

We strive to create honest, helpful reviews backed by firsthand shopping, testing, and research. Our content is medically reviewed and unbiased to help you choose the right medical alert system for you or your loved one.

We did the following throughout our research process:

Consulted with geriatricians and adult caregivers
Mystery shopped the brands
Surveyed medical alert system users
Tested various medical alert systems
Interviewed experts in the field
Read hundreds of verified customer reviews from trusted third parties, such as Better Business Bureau (BBB) and Trustpilot

FAQs

Frequently Asked Questions

: ResponseNow is a medical alert system company that offers an in-home alert system and two mobile devices, all of which have help buttons that provide rapid response in the event of an emergency.
: No. ResponseNow does not require any long-term contracts, and cancellations are relatively hassle free.
: If you cannot find everything you need to know about ResponseNow on the company website, you can call its toll-free number at 1-866-795-4321, or email the company at [email protected].
: ResponseNow medical alert systems range in price from $29.95-$49.95 per month.
: Yes. Fall detection is available as an add-on service on ResponseNow’s In The Home unit and comes standard with the Belle+ mobile device. It is not available with the standard Belle unit.

Other Medical Alert Systems That We Have Reviewed

Our Comparisons Of Medical Alert Systems

Pricing is accurate as of March 21, 2022.

Resources:

Gareth Mahon
CEO, The Care Side, a home care and nursing service for the elderly and disabled in Australia, www.thecareside.com.au

Author: Jennifer Walker-Journey

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WRITTEN BY

COREY WHELAN

Writer & Contributor

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Corey Whelan is a writer, health care professional, and Brooklyn, New York native. She is a reproductive health advocate who has helped countless patients through the trials and triumphs of infertility and adoption over the past 25 years. Corey's passion is sharing her knowledge of health and wellness through her writing, and no topic is off limits. She's mom to two grown children and two rescue dogs who captured her heart.

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